Refund Policy

Details of our Refund Policy

At PharmaZen Biotech, we prioritise quality and transparency in all our business-to-business transactions. Please take a moment to review our refund and return policy:

1. No Returns, Refunds, or Exchanges:
   We maintain a no returns, refunds, or exchanges policy. Once a purchase is completed, we generally do not accept returns or provide refunds.

2. Exceptions for Unforeseen Circumstances:
   While our policy is generally rigid, we understand that unforeseen issues may arise. In the rare cases such as that of a brand clash or other significant issues, we may consider a return, refund, or exchange on a case-by-case basis. Please contact our customer service team to discuss any concerns.

3. Product Expiry Information:
   As a pharmaceutical company, we are committed to ensuring that our clients are fully informed about the products they purchase. We provide the expiry dates of all products during the inquiry stage, prior to any transaction. As our customers are aware of the expiry dates before purchasing, we do not accept returns or provide refunds for products nearing or past their expiry dates.

4. Final Note:
   Our refund and return policy is designed to ensure that both parties are protected and that transactions are carried out smoothly and transparently. We encourage our customers to carefully consider their purchase decisions and to contact us if they have any questions or concerns before completing a transaction.